Team Leader, Recoveries at STANDARD BANK GROUP

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Lead and manage staff to provide a comprehensive In-house and Outsourced collection service by ensuring that collections are maximized on accounts in stage 3 through employing appropriate collection tactics and in executing the agreed collection operation strategies, as well as instituting and monitoring outsourced procedures and ensuring that all outsourced requirements are complied with.

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Bachelor’s degree Accounting/Business/ Information systems or related

Experience Required
Operations Control
Operations
3-4 years
Experienced in the understanding of credit risk assessment procedures to determine the best route of actions to be applied ‘ both as it relates to unsecured and secured lending products. Experience in managing and controlling the operational aspects i.e. outsourcing, engagement models, output measurements and costs insofar external Vendors such as Attorneys, Debt Collection Agencies, Tracers, Auctioneers and Liquidators are concerned.

3-4 years
Exposure in Banking/Financial institution related legal & collections matters. Application of knowledge, experience & sound judgement in formulating solutions to rehabilitate through various collection tactics or the institution of legal proceedings. Four plus experience in the collections division of a legal practice or similar institution/credit risk environment & with three years’ experience in overseeing a collections department with the ability to lead staff effectively.

Behavioral Competencies:

• Checking Details
• Empowering Individuals
• Examining Information
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Pursuing Goals
• Resolving Conflict
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Coaching and Mentoring
• Difficult Calls Management
• Financial Planning
• Legal Collections
• Legal Compliance
• Performance Management
• Recoveries