Role Purpose

Reporting to Senior Registration Officer, the successful candidate will be assigned to carry out teacher registration processes including the end-to-end teacher registration process within delegated responsibilities from application processing, approvals, rejections, de-registration, registration appeals, renewals and providing teacher support services whilst ensuring adherence to procedure and set targets.

Key Performance Areas

  • Efficient processing of applications.

  • Accuracy of work.

  • Availability of registration records.

  • Daily, weekly, and monthly statistical reporting.

  • Efficient customer service.

  • Achievement of set target.

  • Adherence to established policies and procedures.

The main duties include but are not limited to:

  • Screen applications for registration and renewal upon receipt ensuring compliance with standards.

  • Complete, collate and compile information and receipts as per procedure.

  • Register compliant applications according to set processes and procedures.

  • Produce daily list of completed registrations.

  • Produce record of pending and rejected registrations along with justifications.

  • File records in a practical yet accessible records system for the unit.

  • Send out standard correspondence to acknowledge receipt of documentation from applicants.

  • Request additional documents to support received applications.

  • Refer registered applications for licensing, or Teacher development according to status and needs.

  • Pro-actively communicate any delays, hurdles in the registration process, giving suggestions to minimise delays.

  • Compile daily, weekly, and monthly reports including statistics on teacher registration for submission to immediate supervisor.

  • Generate and analyses statistical data and draft reports accompanied by suggestions and recommendations.

  • Provide information and first line support services to teachers on the registration process including responding to enquiries on the status of their registration application or appeal.

  • Resolve routine registration queries/ questions and escalates unresolved issues, queries, and appeals.

  • Promptly escalate any issues that cannot be resolved on registration to one of the supervisors.

  • Monitor office stocks and initiates requisitions for office requirements as needed.

  • Serve as the first level of unit support on the computer system in use and work with IT to ensure any registration system related issues are timely resolved.

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  • Results-driven.

  • Accuracy.

  • Attention to detail.

  • Customer Orientation.

Qualifications and Experience

  • A Degree in Education Management / Education Research or related fields.

  • A minimum of two (2) years post qualifying experience.

Interested candidates should submit their cover letter addressed to Manager Human Capital & Administration, detailed curriculum vitae (CV),certified copies of academic certificates and ID to:

Closing Date: 19th Jan 2024
Apply to: recruitment@botepco.org.bw
Email Subject: Must be the position Applied for

We regret that only shortlisted candidates will be contacted.

2024-01-13T06:47:44+02:00January 13, 2024|Categories: New Jobs in Botswana|Tags: |0 Comments
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