Role Purpose

Reporting to Senior Licensing Officer, the successful candidate will be assigned to carry out teacher licensing processes including the end-to-end teacher licensing process within delegated responsibilities from application processing, approvals, rejections, licensing revocation/cancellation, Licensing appeals, renewals, certificate issuance and providing teacher support services whilst ensuring adherence to procedure and set targets.

Key Performance Areas

  • Efficient processing of applications.

  • Accuracy of work.

  • Availability of Licensing records.

  • Daily, weekly, and monthly statistical reporting.

  • Efficient customer service.

  • Achievement of set target.

  • Adherence to established policies and procedures.

The main duties include but are not limited to:

  • Screen applications for licensing and renewal upon receipt ensuring compliance with standards.

  • Complete, collate and compile information and receipts as per procedure.

  • Register compliant applications according to set processes and procedures.

  • Produce daily list of completed licensing.

  • Produce record of pending and rejected Licensing. along with justifications.

  • File records in a practical yet accessible records system for the unit.

  • Send out standard correspondence to acknowledge receipt of documentation from applicants.

  • Request additional documents to support received applications.

  • Refer registered applications for licensing, or Teacher development according to status and needs.

  • Facilitate Issuance of Licensing certificates and duplicates for approved applicants.

  • Pro-actively communicate any delays, hurdles in the Licensing process, giving suggestions to minimise delays.

  • Compile daily, weekly, and monthly reports including statistics on teacher Licensing for submission to immediate supervisor.

  • Generate and analyses statistical data and draft reports accompanied by suggestions and recommendations.

  • Provide information and first line support services to teachers on the Licensing process including responding to enquiries on the status of their Licensing application or appeal.

  • Resolve routine Licensing queries/ questions and escalates unresolved issues, queries, and appeals.

  • Promptly escalate any issues that cannot be resolved on Licensing to one of the supervisors.

  • Monitor office stocks and initiates requisitions for office requirements as needed.

  • Serve as the first level of unit support on the computer system in use and work with IT to ensure any Licensing system and certificate issuance related issues are timely resolved.

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Competencies

  • Results-driven.

  • Accuracy.

  • Attention to detail.

  • Customer Orientation.

Qualifications and Experience

  • A Degree in Education Management / Education Research or related fields.

  • A minimum of two (2) years post qualifying experience.


Interested candidates should submit their cover letter addressed to Manager Human Capital & Administration, detailed curriculum vitae (CV),certified copies of academic certificates and ID to:

Closing Date: 19th Jan 2024
Apply to: recruitment@botepco.org.bw
Email Subject: Must be the position Applied for

We regret that only shortlisted candidates will be contacted.