Switchboard Operator at BOTSWANA POWER CORPORATION

Main purpose of the position

To receive and direct incoming and outgoing calls efficiently and effectively through the switchboard in a professional, courteous manner to promote a positive image of the Corporation at all times.

Job Responsibilities

• Uses the internal communications system to access required information for specific purposes.
• Interacts courteously to maintain a positive client experience.
• Takes messages on behalf of staff and ensures that they reach the relevant staff member.
• Makes calls on behalf of personnel and records details of the call and the caller on a register for reconciliation by IS department.
• Answers calls and directs them to the control room and call centre after working hours so that calls are captured.
• Reviews, verifies and enters data into standard company systems e.g. updating internal directory.
• Reports defects or malfunctions to the supervisor or service provider in a timely manner and ensures that all lines are working
• Collects and distributes telephone Directory for use by staff
• Sorting and distribution of cell phone vouchers
• Processes payments and monitors usage of utilities
• Receives internal and external calls and directs them to the relevant departments and personnel.
• Directs visitors and other customers to relevant offices and departments.
• Responds to basic enquiries and queries and transfer calls to the relevant personnel and departments where necessary.
• Performs prescribed procurement activities using existing procedures to support others.
• Facilitates procurement of business cards

Qualifications

• Diploma in Secretarial Studies

Experience

• At least two years in switchboard operations in a medium to large organisation

Competencies