Reference Number
BSB0023
Description

Main Purpose of the Job:

Responsible for organizing and supervising the sale and delivery of safe, secure and efficient products and services through e-business channels (e.g. website, online platform and mobile platform) to grow the organisation’s revenue, customer base and profitability.

Core Accountabilities and Responsibilities:

  • Liaise with IT to ensure that website, online and mobile platforms are safe, secure and available in accordance with SA and other agreements.
  • Monitor flows through website, online and mobile platforms and resolve customer queries and cases of non-compliance through channels.
  • Liaise with product owner to ensure that delivery of products meets product owners’ requirements.
  • Liaise with IT and service providers on development of e-commerce deliver channels and introduction of new products and services.
  • Monitor business and prepare detailed reports and analysis.
  • Provide end user information on e-commerce capabilities and identify potential for business growth.
  • Connect digital investments to the bank’s KPIs in order to achieve positive digital transformation.
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UNDERTAKE OTHER RELATED ACTIVITIES AS DIRECTED BY MANAGER, DIGITAL CHANNELS

Requirements

Qualifications:

  • Bachelor’s degree in Marketing, Sales, Strategic management, Computer Science, Information Technology, Digital Marketing or related area.

Experience:

  • Three (3) years’ experience in an e-commerce environment.

Competencies:

  • Critical and analytical thinking
  • eCommerce and online sales
  • Digital marketing
  • Planning and organisation
  • Results and business focus
  • Communications, impact and influence

 

Closing date: July 12, 2024

 

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