Job title: Shop Supervisor

Location: Outsation Branches

Department: Sales

Supervisor: Direct and Controlled Channels Manager

Shop Supervisor

Reporting to the Direct and Controlled Channels Manager, the successful candidate will be responsible for overseeing every aspect of the day-to-day operations of the Orange Botswana store, including sales, staff, stock, and resources management.

The main duties include but are not limited to:

  • Organize daily team briefings for efficient goal-setting and strategy planning.
  • Ensure that the shop reaches sales and customer service targets assigned.
  • Ensure Orange shop staff adhere to company processes and code of conduct.
  • Manage staff and functions.
  • Deliver sales objectives/ targets as set out for the shop.
  • Ensure that the team always delivers the best customer service.
  • Maintain high standards in the Mystery Shopper KPIs.
  • Check the shop regularly to ensure it meets standards, with daily floor walks and monthly mystery shopping reviews.
  • Ensure cleanliness in all areas including stock room, sales floor, and kitchen.
  • Coordinate with marketing to get up-to-date merchandise info and posters for store displays.
  • Ensure the shop team follows the dress code and arrives on time.
  • Ensure that the schedule for the shop is strictly adhered to without any deviations.
  • Contribute to team performance assessments.
  • Manage teams through motivation and encourage synergy between the various actors.
  • Assess staff, take responsibility for their professional growth, and implement personalized or group skill development plans.
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  • Good knowledge of sales and prospection techniques.
  • People management skills.
  • Strong organizational skills.
  • Communication skills.
  • Computer literate (MS Office).
  • Extremely trustworthy.

Qualifications and Experience:

  • Degree in Business or Marketing.
  • 2-5 years’ experience in people management, stock and cash management, and general shop operations.
  • Experience working in the telecommunication industry is an added advantage.


Interested candidates who meet the minimum requirements can submit their applications, updated CV and certified copies of their academic certificates to:

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