Senior Manager: Human Capital & Culture (Distribution) at at BOTSWANA LIFE INSURANCE Ltd

Applicants are invited from suitably qualified candidates for the position of Senior Manager: Human Capital & Culture (Distribution).

Role Purpose

Responsible for implementing and managing the delivery of Human Capital & Culture strategy for the Distribution channel (employees and non employees – representatives) to ensure an ongoing acquisition, development, remuneration and retention of appropriate talent to maximize high performance.

Key Performance Areas
HR Strategic Partnering

Translates the people strategy for the Distribution channel into specific actions for implementation and success measures.
Provides strategic Human Capital & Culture direction to Distribution management to ensure that business challenges, people needs and priorities are understood and suitably addressed.
Develops structures and processes related to the people agenda in support of the business strategic intent to professionalize Distribution.
Ensures an understanding of business needs and objectives by reviewing business plans and engaging with representatives and key stakeholders.
Develops clear Service Level Agreements (SLAs) with departments and ensure that these SLAs are upheld.

Culture

Develops appropriate value propositions for the Distribution channel.
Forges closer alignment between the external brand promise and the Distribution agenda, and ensures Distribution incorporation into the internal corporate culture.
Facilitates and monitors differentiation of representatives’ performance and experience within their contract life cycle.
Contributes to appropriate Talent Management.
Practices and processes within relevant frameworks industry specific and in alignment with the business’ strategy.

Manpower Planning

Spearheads Distribution structures against organizational design principles; business case development (aligned to strategic levers); people impact analysis (relative manpower plan); project management rigor and development and implementation of a change management plan.
Ensures that sales talent pipeline is developed and grows to meet Distribution’s needs.

Recruitment and Selection

Manages and implements the recruitment and selection process of representatives to ensure optimal resourcing levels.
Initiates the identification of Sales Talent that must be nurtured, developed and retained within the business.
Establishes internal controls and minimize recruitment risks.

Performance Management

Ensures performance management principles and processes are followed by the entire Distribution network.
Advises the Distribution Network of the latest local and international trends during the process of identifying and developing performance incentive mechanisms in support of business objectives.
Ensures and drive a high-performance culture for Distribution by empowering sales team with the right coaching, mentoring and relevant training interventions to drive performance.
Implements poor performance management mechanisms either to establish appropriate corrective measures or to facilitate legal contract termination procedures.

Remuneration

Establishes a competitive stance with respect to sales remuneration structure with emphasis on facilitating a high performance-based culture.
Oversees the day to day operational remuneration related matters for representatives.

Learning and Development

Initiates the development of an annual training plan for Distribution channel and ensures implementation of the agreed Training Plan.
Advises and guide in skills gap analysis for all existing and new recruits; and ensure adequate development plans.
Works closely with Training Academy to identify learning and development need for Distribution for the fulfilment of their Continuous Professional Development (CPD).
Sets the minimum standards of proficiency for each training intervention to ensure quality of training and development of professional representatives and evaluate the benefits of the training interventions.

Cost Management

Develops and manages the annual operating and expenditure budgets, ensuring that all expenditures are accounted for, and that costs are contained within budget parameters.
Supports in preparation and management of the unit’s annual expense budgets.

Governance and Quality Assurance

Ensures compliance with people management and regulatory policies and procedures.
Works closely with Compliance, Risk and Legal Department to ensure Distribution is compliant and the required reporting are completed.
Manages the Distribution’s operational risks plan and provide mitigations.
Coordinates Distribution audit processes
Reviews, develops and Implements Human Capital & Culture policies and procedures to ensure that Distribution complies with the regulatory bodies and statutes.
Ensures Distribution reporting is completed as prescribed by the regulator.

Qualifications