Role Purpose

Reporting to Manager, Teacher Licensing, the successful candidate will be assigned to coordinate, supervise and execute the Licensing section’s activities including the end-to-end teacher licensing process from application processing, approvals, rejections, licensing revocation/cancellation, licensing appeals, renewals, certificate issuance and teacher support services ensuring adherence to procedure, while monitoring performance to facilitate the achievement of the departmental objectives.

Key Performance Areas

  • Achievement of set Licensing targets.

  • Efficient processing of teacher Licensing.

  • Efficient and effective teacher support services.

  • Efficient resolution of queries and enquiries.

  • Availability of computerised Licensing records .

  • Monthly, quarterly, and annual reporting.

  • Adherence to established policies and procedures.

The main duties include but are not limited to:

  • Coordinate the end-to-end teacher Licensing process from application processing, approvals, rejections, licensing revocation/cancellation, Licensing appeals, renewals, and teacher support services.

  • Screen applications for new teacher Licensing and renewals.

  • Liaise with authorities such as the Police, DCEC as part of routine screening process and take appropriate action in the case of non-compliance.

  • Review and record observations on non-compliant applications.

  • Report non-compliant applications in accordance with strict Council rules.

  • Allocate compliant applications for recording and Licensing including issuance of certificates/duplicates.

  • Facilitate the forwarding of any identified breaches in standards or code of ethical conduct to the relevant internal manager.

  • Facilitate the forwarding of training related non-compliant applications to the teacher development unit.

  • Initiate correspondence to other non-compliant applications and follows-up.

  • Track the Licensing process of applications and intervenes in case of needed support and guidance.

  • Resolve Licensing/ non-Licensing issues or escalates within delegated limits.

  • Monitor the turn-around time of applications from first receipt to Licensing and provides feedback to enforce the standards.

  • Provide performance feedback to Officers and provides coaching and guidance.

  • Act as liaison with other departmental units and maintain open communication related to the teacher Licensing process.

  • Liaise with IT to gain access to and have maximum use of the Councils’ data facility.

  • Follow up, resolve, and give feedback on complaints from both internal and external customers.

  • Consolidate monthly reports to compile quarterly and annual reports and presents these to Manager: teacher Licensing.

  • Statistical data reported is accompanied by suggestions and recommendations.

  • Compile reports for review and approval and make recommendations to facilitate realisation of overall Teacher Licensing goals and that the process is efficient.


  • Analytical thinking .

  • Accuracy and attention to detail.

  • Initiative.

  • Teamwork.

  • Customer orientation.

Qualifications and Experience

  • Degree in Education Management / Education Research or related field. along with Management and Leadership Training.

  • A minimum of five (5) years of experience in Education Management / Education Research or related field.

Interested candidates should submit their cover letter addressed to Manager Human Capital & Administration, detailed curriculum vitae (CV),certified copies of academic certificates and ID to:

Closing Date: 19th Jan 2024
Apply to:
Email Subject: Must be the position Applied for

We regret that only shortlisted candidates will be contacted.