Senior Business Banking Manager at BBS BANK LIMITED

ROLE RESPONSIBILITIES

Clients

Ensure that Business banking team thoroughly understand the different Business Banking products, processes and procedures to set client expectations.
Manage incoming business, by nurturing client relationship through regular contact aimed at cross selling and onboarding new clients.
Consistently engage with clients across the Business Banking portfolio for intelligence gathering to improve processes, product offerings and customer experience.
Collaborate seamlessly with internal business partners to ensure the timely completion of processes that serve Business Banking clients.
Interact with customers to ensure that customers documentation and KYC is consistently up to date.
Train staff on Business Banking products through presentations of newly launched Business Banking products to have staff equipped to serve Business Banking clients.

Data

Consistently monitor sectors that Business Banking clients operate in
To be informed about external factors that may influence customers credit risk.
Ensure that all legislative requirements such as KYC are enforced within the Business Banking portfolio.
Gather customer feedback on Business Banking offerings and process for continuous improvement.
Monitor the performance of all Business Banking offerings and how they contribute to revenue.

Financial Management

Draw up yearly and quarterly targets for the Business Banking portfolio.
Liase with the collections department to recover all the revenues when necessary.
Create operational (opex) budget in alignment with operational delivery plans, monitor effectiveness and report on variances.
Ideate and implement on revenue growth strategies so as to ensure that the set out revenue targets are met.
Keep in touch with the current trends concerning Business banking products and processes to maintain relevance and competitive edge.

Risk Management

Ensure that customers on boarded are credit worthy customers.
Work hand in hand with the legal department and compliance department to ensure that the Business banking division complies with regulation.
Regularly update the Business unit Risk register with all risks emanating from the launch of new products as well as those from the customer feedback.
Ensuring timely closing of all audit findings (internal, external and Regulator audits)

People Management

Be an exemplary leader to the Business Banking division and staff at large.
Identify skilled personnel in the Business Banking division and maximise on their skills to improve customer experience and overall Business banking Processes.
Oversee the acquisition and development of critical resources that must be onboarded to drive products and service delivery.
Propose and motivate for roles that improve the Business outcomes of the Business Banking Division.
Regularly visit/engage branch managers branch staff to educate/train them on business banking products, customer expectations and business referral avenues.

QUALIFICATIONS & EXPERIENCE

Qualifications

A Bachelor’s Degree in Finance, Banking ,Business or related field plus a post graduate qualification.
Long Term COP and Short Term COP.

Experience

10 years experience in a financial institution, 5 of which should have been at middle management level.
At least 3 Years experience in a business/corporate banking leadership role with responsibility over clients, relationship managers, balance sheet and income statement.
Experience in customer service, query resolution environment, of which 1 – 2 years at junior management level.
Experience in developing and driving business/corporate banking products initiatives from ideation, initiation, planning to post roll out management.

Knowledge and Skills