JOB GRADE: BAND 2 | APPOINTMENT TYPE: FIXED TERM CONTRACT

JOB SUMMARY

Responsible for executing daily end-to-end operations of respective retail outlet and provide efficient service to customers according to company procedures key performance areas.

Division: Consumer Business Unit
Location: Gaborone & Selebi Phikwe
Education: Bachelor’s degree or equivalent (Sales/ marketing is preferred)
Closing Date:7 June 2024
  • Sales & Delivery Management
  • Customer Relationship Management
  • Stock Management
  • Management of payments
  • Quality, Safety and Environment Management

Qualifications

  • Bachelor’s degree or equivalent (Sales/ marketing is preferred)

Key behavioral competencies for the job include Commercial Acumen & Organizational Awareness, Customer Orientation & Stakeholder Management, Creativity & Innovative Thinking, Initiative & Drive, Self-Discipline & Resilience and Results Orientation & Execution. The candidate will be required to demonstrate Entrepreneurial Orientation, Stress Management, Impact & Influence, Interpersonal Awareness, People Management & Career Development and Negotiation Skills.

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In addition, the candidate must be able to display key technical competencies including Retail Sales Management, Product & Services Knowledge, Budget Management, FinTech Product Knowledge, Customer Experience Management and Complaint Management. The role also requires the candidate to have Inventory Management, Logistics Management, Revenue Management, Customer Query & Request Fulfilment, Customer Feedback Management, Store/Franchisee management and Project Management.

Job Requirements

  • Bachelor’s degree or equivalent (Sales/ marketing is preferred)
  • 0 – 2 years’ experience of sales and customer service environment
  • Computer literacy is mandatory
  • Sector experience is advantageous

If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to recruitment@mascom.bw.