Retail Operations Manager at EXPRESS CREDIT

Express Credit is a global consumer finance company operating in Botswana and 5 surrounding countries, including Zambia, Namibia, Malawi, Eswatini and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions – all of which make a meaningful and lasting impact on the local communities.

Since 2017, ExpressCredit has more than tripled its global operations and grown to over 70 employees in Botswana and 1000 employees worldwide. We have our footprints across Botswana with 20 branches in Gaborone Main Mall, Gaborone Station, Maun, Palapye, Mahalapye, Jwaneng, Lobatse, Kanye, Molepolole and Fransictown. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!

To learn more about Express Credit;

visit: https://www.expresscredit.co.bw/

Express Credit – one team with one dream to bring an added value to all our clients in Africa!

–       Managing sales by developing a business plan that covers sales, revenue, and expense controls.

–       To meet/ achieve assigned targets for profitable sales volume and strategic objectives in the country

–       Supervise branch managers and ensure optimal branch productivity

– Manage Call Centre team

–       Manage and develop the team to meet/exceed new prospect sales and retention goals on a monthly, quarterly, and annual basis.

–       Monitor daily operations to ensure processing of loans with high standards of accuracy and in compliance with operating system guidelines.

–       Prepare regular (monthly, quarterly, and annual) reports

–       Conduct branch audits on a monthly and quarterly basis and ensure all action points are closed within agreed timelines

–       Manage centralized procurement for all branches

–       Liaise with IT department to ensure all required IT infrastructure is in place and functional at all times

–       Recommend strategies for improving operations of the sales department and image of the brand.

–       Liaise with marketing to develop and execute campaigns and tactical plans to support the business sales strategy and communicate the progress both internally and externally

–       Proactive assessment, clarification and validation of customer needs on an ongoing basis

–       Ensure customer service is at the highest levels and the brand is promoted

–       Maintain an expert level of understanding of all products and services offered by the company and reporting of competitive position in the market.

–       Create a strong workforce by developing competent individuals in the branch operations team

–       Delegate tasks to members of the branch teams and ensure that daily tasks are executed and reported accurately

–       Ensure ongoing training of the whole sales team

–       Identify, attract and pursue prospective customers through optimal utilization of sales team

–       research and develop marketing opportunities and plan by understanding customer requirements, identifying market opportunities, and suggesting system improvements to achieve the companies marketing goals

–       Ensure regulatory compliance with all sales and branch activities.

–       Ensure recruitment, retaining and development is taking place within Botswana sales team to ensure the country succeeds in achieving results.

–       Maintain clear communication lines and a sense of camaraderie with sales team from a distance.

–      Minimum Bachelor’s Degree in Sales & Marketing or related field.

Other tertiary qualification in business or related field is advantageous.

– Valid Class B driver’s license

–      Three (3) to five (5) years sales experience in finance field or equivalent with proven track record

–     Previous experience in Microfinance, financial services or insurance sector will be advantageous.

–     Experience in customer relationship management

Experience in managing & directing a sales teams

–       Understanding of business software tools including ERP, Service Desk and BI tools , DMS and OSSNET

–       Proficiency in MS Suite applications

In-depth understanding of sales performance metrics

–       Excellent verbal and written communication skills

–       Customer focus ability

–       Excellent negotiation skills

–       Excellent presentation, planning & organisational skills

–       Strong interpersonal skills

–       Persuasive and Influential skills

– Excellent analytical skills

– Strong excel skills