Product Specialist

Location: Sandvik Botswana

Sandvik Mining and Rock Solutions is a global leader in the supply of equipment, tools, services, support and technical solutions for the mining and construction industry. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive.

The Role:

Responsible for providing quality technical support and for developing the technical competencies of internal and external customers

Key Performance Areas:

  • Provide technical support to end users, operators, and service personnel.
  • Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
  • Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
  • Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.
  • Support for Projects division.
  • Provide on-site technical assistance to resolve issues.
  • Effective management of quotations and invoicing for work done.
  • Customize and Improve to Service Job Plans
  • Continuously improve drifter performance at Asset Agreements
  • Conduct Root Cause Failure Analysis
  • Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
  • Provide relevant feedback to Product Support Managers to enable improvements to the equipment or it Comply with Sandvik SHEQ management system and the Objectives and Targets set.
  • Comply with Sandvik SHEQ management system and the Objectives and Targets set.
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Your Profile:

  • The role will require you to have Higher National Diploma or NCC qualifications in Mechanical / Electrical / Electronics / Millwright trades or any other equivalent qualification.
  • 5 years post trade experience in maintaining and supporting Sandvik products or related equipment.
  • Computer literacy, knowledge and experience will also be an added advantage

How to apply

Please apply online through Workday (ESS), or access the Sandvik website www.home.sandvik/en/careers,

Applications close: 15 September 2023

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

Deadline: Sep 15
Job-ID: R0031144

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