ROLE ACTIVITIES
1. Data Collection and Analysis:
– Gather data on product performance, customer usage, and competitor offerings.
– Analyze customer feedback and market trends to identify product opportunities and areas for improvement.
– Provide data-driven insights to support product development, enhancements, and business decisions.
2. Reporting and Presentations:
– Prepare regular reports on product performance metrics, such as revenue, customer acquisition, retention, and market share.
– Present findings to product management teams and senior management, making recommendations for product improvements.
3. Product Support and Coordination:
– Collaborate with product managers, marketing teams, and sales teams to ensure product alignment with business strategies.
– Assist in product testing and quality assurance during product development or enhancements.
– Monitor competitors and industry trends to help the organization stay competitive.
4. Market Research:
– Conduct market research to identify new product opportunities or areas for expansion.
– Analyze customer segments and behaviors to tailor product offerings to specific needs.
5. Risk and Compliance Support:
– Work with compliance and risk teams to ensure that products meet regulatory requirements.
– Monitor risks related to product performance and customer satisfaction.
6. Customer Insights:
– Analyze customer interactions and behaviors to provide insights into product usage and satisfaction.
– Use analytics to track customer preferences, identify pain points, and recommend product improvements.
QUALIFICATIONS & EXPERIENCE
– A bachelor’s degree in finance, economics, business administration, or a related field; a master’s degree is advantageous.
– Proficiency in data analysis software (e.g., Excel, SQL) and business intelligence tools (e.g., Tableau, Power BI).
– Strong knowledge of market research techniques and tools.
– Certifications in data analysis, product management, or financial analysis are beneficial
– 6 years of experience in product analysis, data analysis, or business analysis, preferably within the financial services industry.
– Experience in handling large datasets, working with cross-functional teams, and providing actionable insights for product development.
– Familiarity with financial products and services, including retail and commercial products
Closing date: 31 December 2024