BotswanaPost is on a journey to excellence with the aim to build a high performance and
people centered company that is fit-to-serve and fit-to-grow. The company invites suitably
qualified, innovative, results orientated and self-driven individuals to apply for the positions
described below and join a team of professionals to drive service excellence.

IT INFRASTRUCTURE TEAM LEADER (GABORONE) – BPS 33/2/2 Vol. 2 (1)

JOB SUMMARY
To coordinate and control day-to-day IT Infrastructure activities, ensuring effective
monitoring of the network, systems and the datacenter using appropriate tools to
achieve optimal performance and availability.
To advise on IT infrastructure issues relating to service provision and ensure effective
provision of Infrastructure Services for the business.

The position reports to IT Infrastructure Manager

POSITION REQUIREMENTS

Key Responsibilities:
Advises on issues relating to IT infrastructure to facilitate informed decision making.
Optimize existing IT infrastructure projects to reduce costs and increase
productivity.
Research, advise and implement new technologies to spur a competitive advantage.
Contribute to the drafting of Policies, Standards and Procedures that guide users in
everyday activities with regard to the IT infrastructure.
Coordinate effective monitoring of the network, systems and the datacentre using
appropriate tools to achieve optimal performance and availability in accordance with
agreed SLA’s.
Establishes and maintains sound, professional relationships with customers.
Ensures high standards of Good Housekeeping and Safety are established and
maintained throughout the IT environment.
Support and maintain a sound IT infrastructure inventory comprising of all current
and future components to ensure functionality and efficiency.
Ensure a securely controlled IT environment with total adherence to policies and
controls to increase data safety.
Document IT infrastructure and performance issues.
Coordinate and supervise other professionals and provide guidance on IT
Infrastructure service provisioning.
Coordinate and controls day-to-day activities of the infrastructure supporting the
organization to ensure faults are resolved within the prescribed SLA times
Ensures that change management and change control methodologies are adhered to,
in order to manage the significant risks associated with changes.
Qualifications:
Bachelor’s degree in computer science and or technology industry specific
professional qualifications.

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Experience:

A minimum of 5 years’ experience in an IT support environment, 2 of which in a
supervisory/management capacity.
Broad knowledge of IT Infrastructure technology such as Virtualization, SAN Storage
Arrays, Modular Infrastructure, Backups and Communication Networks.

Competencies:
People Management and Leadership
Strong Communication and Interpersonal Skills
Strong Organization, Management and Coordination Skills
Assertive, Proactive and Decisive
Innovativeness
Analytical/ Troubleshooting skills
Time Management
Reporting and Administrative

Technical Competencies:
Virtualization, VMware Professional (Primary)
Networks (WAN and LAN) CCNA or equivalent (Primary)
SAN Storage Arrays (Primary)
Modular Infrastructure (Primary)
Windows Server (Primary)
Data Centre Management (Primary)

Other:
Operational Processes
ITIL Foundation or MOF
IT Service Management
Service Level Management
IT Infrastructure Management (Primary)

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BENEFITS
BotswanaPost offers attractive salaries and benefit packages that are commensurate with
qualifications and experience.

APPLICATION INSTRUCTIONS
Only candidates who meet the above requirements need to apply by enclosing an application
letter, detailed curriculum vitae, copies of certified certificates and Omang/ID to:
Chief Human Capital Officer
BotswanaPost
P.O. Box 100
Gaborone OR email a complete application to: recruitment@botswanapost.co.bw clearly
stating position applied in the subject box.
All applications must be submitted on or before 25th September 2023.
NOTE: Please note that we only contact shortlisted candidates.