Job Summary

Work as part of an agile team to provide application support for specified tech products & services. This includes Second line support, optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services and creating of SOPs for first level support teams.

 

Job Description

Qualifications & Experience

  • A Bachelor’s degree in Computer Science, Information Systems, or a related field. A master’s degree will be an added advantage.
  • 3 years technical experience with a broad range of technology platforms.
  • Recognized Service Delivery frameworks like ITIL V3/4, and agile project management certifications will be an added advantage.
  • In-depth knowledge of digital customer journeys
  • Minimum 2-3 years’ Application Diagnostic and Management Experience.
  • Understanding of Cloud platforms e.g. Azure, AWS & Google Cloud Platform
  • Some knowledge of OAuth, Open Connect ID and SAML, preferably with an understanding of AD
  • Familiar with Containerization technologies like Docker & or orchestrators like Kubernetes, OpenShift
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Education

Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)

 

Closing date: April 14, 2024

 

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