Title:  Information Management Administrator – Systems

Closing Date:  3 February 2023
Location:  Gaborone, BW

Description: Debswana Diamond Company would like to invite suitably qualified innovative, results oriented and self-driven individuals to apply for the position listed and described below and join a professional team driven by service excellence, where the demands of the business are met by encouraging team work and addressing the needs of the individual.

Purpose of the Role

To Co-ordinate the installation, configuration, upgrade administration, monitoring, and maintenance of escalated end-user computer equipment, problems, or direct support for software problems in support of operational systems(s) and to analyze data, design, develop, test install and modify operation-specific software, using required methods, procedures and standards to meet technical specifications.

Key Job Responsibilities

  • Provides an intergated information management, technology and business support services to clients, in support of agreed IT service level, by monitoring, planning anad controlling contracts and service level agreements, inter alia;
  • Recommends and incorporates cost saving initiative into budgets
  • Providing second line problem resolution service for platforms, systems, local and wide area network and computer operations as appropriate, making recommendations or proposals for efficient access to information
  • Applies data analysis design or modeling techniques, based upon a detailed understanding of the business process, to assist in establishing, modifying or maintaining a data structure and its associated components
  • Installing and supporting the applications, investigating and resolving problems, making modifications, developing work-arounds, manipulating data or reconfiguring systems to meet the client and business specifications
  • Designs large and/or complex programs and program modifications (alone or as part of a team depending on the complexity) from supplied specifications using agreed standards and tools, to achieve a well engineered result
  • Provides the correct responses to requests for support by making system modifications, developing workarounds or site-specific enhancements, manipulating data, reconfiguring systems, changing operating procedures, training users or operations staff
  • Coordinates and monitors the implementation of safety, health and environmental programs in area of responsililty taking cognisance of all legal requirements
  • Provides an effective interface between users and service providers including documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident tracking
  • Adheres to Safety, Health and Environment policies and procedures in areas of responsibility
See also  Senior Lecturer in Statistics at UNIVERSITY OF BOTSWANA


  • Bachelors Degree in Information and Communication Technology or Business Area Degree (Finance, Mining, Geology e.t.c)


2 years experience in Information technology

Strong ability to understand the context for code, the codebase, and its relation to business objectives

Experience developing CI/CD workflows

Technical Competencies

  • Vendor Management
  • System Support
  • System design

Behavioral Competencies

  • Value Driven
  • Understanding the business
  • Judgement and Decision Making
  • Innovation

Debswana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that we only contact shortlisted candidates.

Permanent Contract