ICT Network Officer – SADC

The SADC Secretariat invites suitably qualified, experienced, innovative, result oriented and self-driven individuals who are Botswana Nationals to apply for the following positions tenable at SADC Secretariat Headquarters. 

Please note that this is a temporary position for a period of six (6) months.

•Coordinate the installation and configuration, and support the Secretariat’s local area network (LAN), wide area network (WAN), and Internet system
•Identify system and network requirements based on user needs
•Recommend purchase of ICT hardware and equipment, supervise installation, maintain asset register, and implement strict inventory control measures
•Research, evaluate and recommend technologies and applications relevant to the ICT Network requirements of the Secretariat
•Audit ICT infrastructure
•Diagnose hardware, software and system failures, and initiate procedures (with approval of Senior Officer) to restore operations and replace defective parts
•Plan, implement and supervise network hardware and software maintenance activities
•Perform capacity planning
•Monitor and fine-tune security and performance of ICT infrastructure and core applications
•Configure hardware devices, test new software and design network structure
•Recommend, plan and supervise the installation and testing of new products and enhancements to computer systems
•Implement and maintain network access controls and security protocols
•Plan for disaster recovery operations and testing
•Make available up to date system documentation and manuals
•Manage internal mail facilities, Internet access and perform backups of data other than databases
•Implement and update anti-virus to protect the databases and the system
•Provide first line support on all application software to users and escalate faults to the relevant service provider
•Identify training needs on the application systems and organise training for users as and when necessary
•Research and adopt best practices in own area of work, and maintain high level of knowledge in order to effectively undertake the duties of the post
•Perform any other duties as assigned by the supervisor

•At least a Degree in Computer Science, Information Technology or any related field from a recognised institution
•At least 7-10 years of work experience in an ICT Network Support environment, of which two should be hands-on experience with Cisco equipment
•Cisco Certified Network Associate (CCNA) certification or equivalent
•Higher professional certification in Cisco Technologies, e.g. Cisco Certified Network Professional (CCNP), will be an advantage
•Certification in ITIL will also be an advantage