Debswana Diamond Company –  would like to invite suitably qualified innovative, results oriented and self-driven individuals to apply for the position listed and described below and join a professional team driven by service excellence, where the demands of the business are met by encouraging team work and addressing the needs of the individual.

Purpose of the Role

To provide clerical services to the Health Services department

Key Job Responsibilities

  • Recommends and incorporates cost saving initiatives into budgets
  • Accurately bills items as per bill charge sheet provided
  • Answering the telephone, making bookings for customers to see clinicians
  • Balances cash received with adjustments/payments reports and completing daily deposit sheets for internal banking
  • Balances daily advances and submits to cash office for reimbursement
  • Balances medical examinations payments against medical examinations request lists
  • Captures patient statistics and submits to the relevant personnel
  • Checking invoices submitted to funders against the submission list
  • Checks outpatient reports and inpatient head count on daily basis and submits billed accounts timeously to billing auditor
  • Handles all queries and enquiries regarding the Health Services and referring those they cannot answer to the relevant officials
  • Identify and transfer all doubtful debts to be handed over or written off to bad debts ledger for authorisation by Assistant Accountant
  • Maintains a filling system according to procedures by regularly preparing manual data back up service for the safe keeping and speedy retrieval of records
  • Match accounts paid with accounts dispatched to medical aid schemes and following up on any discrepancies
  • Monitors hospital cash float by distributing advances for medical related trips
  • Monitors trending of all short paid account per funder and follow up with the funders
  • Paying out refunds to customers after analysing invoices i.e excess deposits or overpayments by medical aid
  • Prepares quotations for medical examinations and other procedures as per client needs
  • Processes all rejections or shortfalls from the funder’s ledger to private ledgers in the system
  • Provides a cash handling service in line with set standards and procedures by receiving deposits from patients and/or calculating fees due by patients and allocating payments to the applicable accounts in the hospital billing systems
  • Receives payments from hospital debtors and captures into the hospital billing system
  • Reconciles debtors ledger daily and follows up all outstanding accounts
  • Reconciles weekly cash from safe against weekly reports in preparation for external banking
  • Registering all patients on arrival onto the hospital system taking cognizance of standard hospital procedures
  • Retrieving files and opening new files for patients who need to see clinicians
  • Spots and Refers patients for urgent medical attention where necessary
  • Submits patient accounts to funders within set time framework by capturing signed accounts into the billing systems to produce a submission list
  • Tracking and archiving files as per set records management standards
  • Updating doctor’s diaries accordingly

Other Job Responsibilities

  • Takes cognisance of and adheres to policies and procedures relating to inter-alia safety and environmental issues


  • O Level


2 years administrative experience in health care environment

Technical Competencies

  • Reception services
  • Patient billing
  • Credit control
  • Customer service
  • Safety, Health and Environment (SHE)

Behavioral Competencies

  • (S_S)_Service Orientation (3)
  • (S_S)_Teamwork & Collaboration (2)
  • (S_S)_Concern for Safety, Health and the Environment (4)

Debswana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Fixed Term Contract
1 year

Job Segment: Medical, Clerical, Accounting, Records Management, Healthcare, Administrative, Finance, Records

Closing Date:  15/03/2021

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