Role Responsibilities

  • Develop and implement divisional strategies, policies and procedures to ensure the smooth operation of the organisations day-to-day core back-office functions.
  • Collaborate with Executive and senior management team to develop organisation-wide service level agreements which support the execution of the organisation’s strategy and delivery of its mandate.
  • Develop, implement and monitor operation level agreements within the division to ensure adherence to agreed upon SLAs.
  • Monitor and approve all tracking and verification of new account documents.
  • Ensure that each new account requiring special attachments or documents is complete.
  • Ensure the accuracy of all data within the organisations database including new and replacement account documents.
  • Ensure that all new deposit customers are properly identified according to the Bank’s customer identification program.
  • Approve and monitor all System reports for new customers as required.
  • Ensure that monthly statistical reports are prepared (e.g., Closed Account tracking).
  • Verify reports for input accuracy and ensure that they are distributed to the appropriate personnel.
See also  Service Consultant at FNB BOTSWANA

Qualifications

  • Bachelor’s Degree in Banking, Finance, Accounting or related area
  • Master’s Degree in Banking, Finance, Accounting or related area is strongly preferred.

Experience 

  • Eight (8) years’ of relevant experience in a bank or other mass market financial institution including five (5) years of back-office experience and three (3) years of management experience.

Knowledge and Skill required

  • Retail banking operations management.
  • Business process improvement and optimisation.
  • Planning and organisation.
  • Results focus.
  • Budgetary and financial controls.
  • Risk management and internal controls.
  • Communication, impact and influence.

Closing date: 24 January 2024

 

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