Role Responsibilities
- Develop and implement divisional strategies, policies and procedures to ensure the smooth operation of the organisations day-to-day core back-office functions.
- Collaborate with Executive and senior management team to develop organisation-wide service level agreements which support the execution of the organisation’s strategy and delivery of its mandate.
- Develop, implement and monitor operation level agreements within the division to ensure adherence to agreed upon SLAs.
- Monitor and approve all tracking and verification of new account documents.
- Ensure that each new account requiring special attachments or documents is complete.
- Ensure the accuracy of all data within the organisations database including new and replacement account documents.
- Ensure that all new deposit customers are properly identified according to the Bank’s customer identification program.
- Approve and monitor all System reports for new customers as required.
- Ensure that monthly statistical reports are prepared (e.g., Closed Account tracking).
- Verify reports for input accuracy and ensure that they are distributed to the appropriate personnel.
Qualifications
- Bachelor’s Degree in Banking, Finance, Accounting or related area
- Master’s Degree in Banking, Finance, Accounting or related area is strongly preferred.
Experience
- Eight (8) years’ of relevant experience in a bank or other mass market financial institution including five (5) years of back-office experience and three (3) years of management experience.
Knowledge and Skill required
- Retail banking operations management.
- Business process improvement and optimisation.
- Planning and organisation.
- Results focus.
- Budgetary and financial controls.
- Risk management and internal controls.
- Communication, impact and influence.
Closing date: 24 January 2024