PURPOSE OF THE JOB

Ensuring the Day-to-day general management of the lodge in conjunction with the lodge departmental managers. Areas of focus include guest activities, hosting, housekeeping, catering, curio shop, staff welfare, staff upliftment, stock takes, banking, accounts, administration, maintenance, and liaise with different Government Departmental Officials.They will report directly to the Concession Manager.

KEY RESPONSIBILITIES:

  • Driving the hospitality and safari offering so as to exceed guest expectations. Managing all operations of the camp, including staff management.
  • Creating a personalized safari experience for each and every group of guests.
  • Ensuring the maintenance and ongoing development of the environmental management Plan within the set framework.
  • Maintaining all aspects of facilities and assets both in the camp and back of house through best practice of hygiene and safety standards for both guests and staff.
  • Drive employee development through Company approved initiatives.
  • Delegate and assist with all lodge administration effectively throughout your lodge administrator and departments, ensuring deadlines are adhered to
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MINIMUM REQUIREMENTS:

  • A National Diploma in Tourism Management or equivalent.
  • A minimum of 5 years’ experience within the hospitality industry.
  • Experience in handling international guests and seasoned travelers will give an added advantage.
  • Lodge Management background and knowledge of the Safari lodge business is preferable.
  • Computer skills (MS Office suite).

COMPETENCIES:

  • Outstanding communication skills.
  • Service excellence (Desire to enhance Guest Experience).
  • Integrity.
  • Problem solving.
  • Empathy.
  • Organizational Skills.
  • Ability to work flexible hours
Closing date: May 02, 2024

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