Job Summary
The Fraud Operation Manager will provide leadership in managing the Fraud Solutions Department specifically focusing on customer experience, identification of potential fraud, fraud trends and resolution thereof. Translate strategies into actionable goals and execute relevant projects /Initiatives aligned to Fraud Solutions strategic objectives with specific performance measures and control systems to track progress.
Job Description
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
Take responsibility for the overall management and co-ordination of operational risk regulatory, reporting and law enforcement engagements.
Effectively manage new rules implemented by Fraud Strategy to ensure effective Hit rate and provide input into latest fraud trends to assist with effective rule creation.
Take accountability for all risk events and the delivery of specified and agreed upon controls and lessons learnt.
Education
National Diplomas and Advanced Certificates: Office Administration (Required)
Closing date: April 14, 2024