Driver at Pick N PAY NAMIBIA

PURPOSE OF THE POSITION:

Drivers play a crucial role in ensuring successful and efficient retail online deliveries. By fulfilling these responsibilities, drivers contribute to a positive customer experience and help the business maintain a reliable and efficient delivery service.

KEY ACCOUNTABILITIES:

Perform all deliveries for the Online Store in a professional manner, to Customers/Businesses and ensure the Invoice and Dispatch documents are all signed as proof of products received.
Maintain a neat and professional appearance while representing the company during deliveries.
Maintain effective communication with the dispatch or logistics team.
Notify the team of any delays, issues, or changes in the delivery schedule.
Ensure timely and accurate deliveries of online orders to customers’ specified locations.
Adhere to established delivery schedules and timelines.
Complete all necessary paperwork, including delivery confirmations and receipts.
Keep accurate records of delivered orders for tracking and reporting purposes.
Verify the accuracy of the delivered items against the order details before handing them over to the customer.
Report any discrepancies or missing items immediately.
Confirm via SMS/App when (orders collected at store, orders on-route to customers and once deliveries was completed)
Provide excellent customer service by being courteous, professional, and responsive.
Ensure the security of the delivered items during transportation.
Follow safety protocols to minimize the risk of theft or damage.
Carry out periodic checks on the assigned vehicles to determine maintenance needs and report accordingly and on time.