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The Credit Controller manages the credit and collections of Sir Ketumile Masire Teaching Hospital. The role is responsible for overseeing the credit management process, including assessing credit applications, monitoring credit limits, and collecting outstanding debts. The Credit Controller plays a pivotal role in minimizing the risk of bad debt and ensure timely payment from customers while maintaining positive relationships.


  • Assesses the creditworthiness of potential customers by evaluating their financial status, credit history, and other relevant factors.
  • Monitors existing accounts to ensure compliance with credit terms and conditions.
  • Sets and reviews credit limits for customers based on their payment history and financial stability.
  • Contacts customers via phone, email, or letters to secure payments for overdue invoices.
  • Negotiates payment plans and terms of payment where necessary.
  • Evaluates new credit applications to determine creditworthiness based on financial status, payment history, and credit scores.
  • Maintains regular communication with customers to address queries regarding invoices, payments, and account discrepancies. Provide statements and invoices promptly upon request.
  • Collaborates with colleagues to share knowledge and expertise, and contribute to the development of best practices and guidelines.
  • Identifies and assesses potential risks associated with non-payment or delayed payment. Take proactive measures to mitigate these risks.
  • Keeps accurate records of all interactions with customers and update account information in the database.
  • Prepares reports on accounts receivable status and cash collection forecasts.
  • Builds and maintains strong relationships with customers, sales teams, and other stakeholders to facilitate smooth credit transactions and resolve issues promptly.
  • Ensures compliance with company credit policies and procedures, as well financial regulations.
  • Build and maintain positive relationships with customers to facilitate smooth credit transactions.



  • A bachelor’s degree in Finance, Accounting, Business Administration, or a related field is typically required.
  • Proven experience as a Credit Controller or in a similar role, with a strong understanding of credit control procedures and debt collection practices.


  • At least seven (7) years’ experience in Accounting or Finance field.


Closing date: July 16, 2024