Contact Care Agent *6 (12 Months Fixed Term Contract)
The successful candidate will be responsible for management of customer calls, outbound calls, and accurate, timely reporting and MI.
The Role includes:
Key Responsibilities
¡ Develop and implement initiatives for maintaining strong relationships Manage incoming customer calls from customers relating to problems and enquiries on all services offered by the bank.
¡ Engage with internal stakeholders to follow-up on escalated queries.
¡ Perform regular checks on systems and work closely with O & M to ensure 100% adherence to policies, procedures, and manuals.
¡ Co-ordinate training for Customer Care team on all systems, new products, and services.
¡ Manage adherence to customer authentication processes.
¡ Escalate fraudulent activities or suspected fraud for further investigation.
¡ Build professional working relationships with all stakeholders, displaying excellent abilities to communicate at all levels.
Key requirements for this role
¡ Direct entry.
¡ A good first degree in any discipline.
¡ Excellent Oral & Written communication skills.
¡ Proficiency with the Microsoft Suite of Products.
¡ Credit/Sales skills.
¡ Excellent financial analysis / interpretation skills.
¡ Problem solving capabilities.
¡ Customer Service Orientation.
¡ Teamwork.
Additional Advantageous Requirements
¡ A recognized professional certification will be an added advantage
Access Bank (Plc) Botswana provides a competitive package and will offer the successful candidate a salary commensurate with the person’s qualifications and experience.
If you believe you are the right candidate for this position, please send your application, cover letter, detailed curriculum vitae,certified copies of academic certificates, Omang and contacts of three referees to botswana-careers@accessbankplc.com
To be considered, your application must be received by 6th December 2022.
Only short-listed candidates will be contacted