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If you are high reaching, diligent, passionate about change, eager to build a strong foundation for an accomplished career, and like the idea of working in an Airline with great Corporate culture, we have just the right role for you!




1.1   Purpose of the Job

To coordinate, lead and direct the activities and performance of three core operations Departments (Flight Operations, Maintenance & Engineering and, Customer & Ground Services) to ensure a synchronized and professional operation that delivers the required mandate to customers and stakeholders at minimum cost and maximum efficiency. The role ensures safe and reliable airline operations, high level compliance to Corporate level strategy, regulatory and safety requirements as well as company’s policies.

1.2   Principal Responsibilities and Accountabilities (Key Performance Areas)

  • Corporate Strategy Formation & Implementation |Contract Management
    • Coordinates preparation and develops Operations strategic plans and performance compacts.
    • Coordinates the preparation of Operations strategic plans and ensures that the General Manager (GM) and Board approve medium and long-term resources capital investment proposals to meet projected and forecasted demand for air travel.
  • Airline’s Operations Management | Organization
    • Take overall responsibility for designing, developing and delivering the organization’s operational strategy and outcomes for Flight Operations, Engineering & Maintenance as well as Customer & Ground Services. 
  • Drives Airline’s Operations Business Planning & Performance | Strategy, Planning & Organization
    • Leads/direct programming of executive decisions into departmental goals within core operations, in conformance with IOSA/ISAGO standards and compliance with Civil Aviation Authorities (CAAB/ICAO/AOC) regulatory frameworks and standards, to enable the Airline’s transformation and attainment of business/operational excellence.
    • Identify business opportunities, strategic networks and drives the development of proposals to grow the business 
  • Performance Improvement through Business Intelligence | Operational Efficiency
    • Sets strategy for artificial intelligence (ICT) capability where learning plays a key role in driving ongoing improvement of business performance across core operations.
    • Directs implementation of Operations support systems, business change support projects (optimized service delivery) and technology which comply with safety measures and regulations 
  • Performance Management, Leadership and Direction | People
    • Directs formulation of core operations balance scorecards, manages and reports on business results/performance. Hold Heads of Core Operations accountable for achievement of business plans (objectives) and takes corrective actions where necessary.
    • Inspires attainment of business objectives, sets and communicates the strategy for achieving the organization’s mission, vision and values across core functions, 
  • Influences Organizational Development and Change | People, Organization & Operational Efficiency
    • Align human resources with business needs, lead change, organizational succession planning, capability development and employee engagement
    • Directs Technical Capacity Building Planning and Training Needs Analysis (Facilitates development of Training & Development Plans, Collaborations with external Original Equipment Manufacturers (OEMs) to conduct requisite trainings for operational teams) 
  • Regulatory Compliance and Stakeholder Engagement | Governance, Strategy & Planning
    • Maintains total compliance to both the national (CAAB) and international Aviation Regulations such as ACAO & IATA. Ensures that the airline meets the demands of air travel with highest possible operational safety and security Standards.
    • Liaises with relevant Government departments and key stakeholders at senior level on the Airline Regulatory, civil aviation and operations matters to ensure Air Botswana accordingly complies and performs as per expectations. 
  • Board Relationship | Governance, Projects & Contract Management (Reporting)
    •  Maintains as well as improve relationships with the Board and related sub-committees under direction from the GM, identifying priorities, issues and strategic challenges and preparing them for discussion.
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1.3   Minimum Education required

  • A recognized Degree in Engineering degree, Business Administration or Equivalent. Master of Business Administration (MBA) and Professional Qualifications in a related field will be an added advantage.
  • Professional Membership is required.


1.4   Minimum Experience required

  • Twelve years post graduate experience of which seven (7) years should have been in senior management and five (5) years in a leadership role overseeing Customer & Ground Services, Engineering and Maintenance, Flight Operations, Risk Management & Compliance positions in a similar size Organisation.
  • Airline/Aviation experience is essential.


CLOSING DATE:  15th April 2024 at 1100hrs


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