Charging & Billing Engineer at ORANGE BOTSWANA

Job title: Charging & Billing Engineer

Location: Gaborone

Department: ITN

Supervisor: Charging & Billing Lead

Charging & Billing Engineer

To manage the operations of Orange Botswana convergence solution (charging and Billing) and e-recharge platforms together with its sub systems.

The main duties include but are not limited to:

Ensure 24/7 availability and stability on all convergence solution nodes and its sub systems.

Perform day to day operations and maintenance tasks on convergence solution and its sub systems.
Ensure synchronization between network elements.
Secure an efficient user support on day to day activities (airtime credits, correction of failed provisioning requests, system functional issues)
Troubleshoot and fix system and user operations problems or liaise with vendors or 3rd Party support to fix operations anomalies through the incident management process.
Ensure flow of usage tickets between IN and Billing Platform and Business Intelligence nodes, with error analysis, correction and recycling.
Inform and advice SMC and management on issues related to systems operations.
Secure technical support for Business Intelligence functions.
Accurate and timely execution of bill runs.
Ensure proper execution of auto refill module for hybrid customers
Ensure timely processing of payments in the billing system and synchronization with the financial system.
Support the business in management and operations of Loyalty System (LMS).
Manage the operation of the system databases and carry out some operations administrative functions (Shutdown/Start-up, datafile management, archive logs management, etc).
Contribute to QoS reports through coordination by SMC.
Management of debt collection system operations according to defined gates.
Contribute to weekly incidents/tickets review with vendors or 3rd party support.

Skills:

Good analytical skills.
Innovative.
Excellent knowledge of database technologies.
Good knowledge of scripting languages (java, perl, php and c++).
Good knowledge of Unix/Linux Operating Systems.

Qualifications and Experience:

Degree in Computer Engineering /Telecommunications / Computer Science Academic level
A Maters Degree would be an added advantage
A minimum of 2 years’ experience in a telecommunications environment with emphasise in charging and billing.

Interested candidates who meet the minimum requirements can submit their applications, updated CV and certified copies of their academic certificates to: jobsbw.obw@orange.com

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