Business Systems Officer- Ref: MNGT: 006
Minimum Requirements
• A Degree in IT with an emphasis on computer systems or any related field.
• A minimum of 3 years working in a customer service environment
• Knowledge of IT support processes
• Knowledge of contact centre software will be an added advantage
Job Responsibilities
• End User Support- Setting up new users accounts and profiles, ensuring that request are handled and resolved within the agreed SLA, assist with training on systems, diagnose and resolve software and hardware incidents
• Applications Support- Liaise with other support groups to ensure problems are resolved within the agreed SLA, create and maintain client specific documentation
• Incident Management- Investigate and coordinate successful resolution and closure of incidents
• Operations Support- Ensure high quality service is provided through the development and maintenance of robust IT policies and procedures
• Infrastructure Management- Maintain and troubleshoot all communication systems (computer, telephone, voicemail, ACD), provide support for roll out of new systems, managing and maintaining inventories of hardware and software
Suitable candidates must email their CVs, academic records, and 3 references to recruitment@directbpo.co.bw or send the documents through post to:
The HR and Administration Manager
Direct BPO
P/Bag 419
Gaborone
The closing date of the advert is Friday 17th May 2024