Banker, Universal (Gaborone) at STANDARD BANK GROUP

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To take demand from personal banking customers (including Private and Prestige segments) and Lifestyle customers for any banking matters ranging from product questions to customer account activities, as well as personal and business account opening, whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative parameters.

Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce or equivalent

Experience Required
Personal and Business Banking
Branch Operations
Experience Required: 2-3 years
Previous experience within a branch banking or contact centre environment with good understanding of bank processes, policies and products.

Competencies:

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People
• Challenging Ideas
• Articulating Information
• Making Decisions
• Showing Composure
• Understanding People
• Following Procedures
• Processing
• Banking Process & Procedures
• Client Acceptance & Review
• Application & Submission Verification (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)
• Producing Output