Legal Jobs

Attorney Liaison Consultant – FNB BOTSWANA

Attorney Liaison Consultant D – IRC194668 at Botswana, Gaborone, Botswana in FNB Botswana Centralised Collections
Ends 19 Jul 2021

purpose

To manage a portfolio of accounts, manage the relationships with liquidators and attorneys and monitor legal fees.

experience and qualifications

  • A Commercial Diploma in Business, Commerce or Management Studies.
  • 1 – 2 years’ experience in a similar environment
  • Knowledge of Legal Terms
  • Good interpersonal and negotiating skills.
  • Telephone etiquette
  • Analytical thinking and decision making
  • Good communication (written and verbal) skills.
  • Be able to evaluate risks and credit worthiness and be able to perform cash flow analysis and deal structuring.
  • Strong business acumen
  • Be able to handle conflict situations well
  • Must be able to work systematically, accurately and prioritise work on a daily basis with the ability to meet deadlines
  • Be able to work as part of a team and individually
  • Analytical thinking and decision making is important
  • The position requires a quality orientated individual
  • Must be creative and innovative
  • Sense of urgency to issues
  • Some knowledge of the Botswana Laws and the High Court Rules
  • Understanding of the Regulations pertaining to the bank

responsibilities

  • Develop and ensure implementation of practices which builds service delivery excellence and encourage others to provide exceptional customer service
  • Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.
  • Ensure that the business receive all the relevant Attorneys reports required by the due dates
  • Handle all the concerns raised by the businesses
  • Liaise with the business for any other issues
  • Attend to customer queries and resolve them as per FNB customer service policy
  • Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
  • Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
  • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialization.
  • Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
  • Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
  • Report on transactional and process activity progression within set guidelines to provide timely information for decision making.
  • Monitor and track progress on legal fees to ensure that changes are actioned timeously.
  • Draft and advise on legal brief/s in accordance with contract management processes and standards and submit schedules for overall drafting purposes.
  • Comply with governance in terms of legislative and audit requirements.
  • Prepare the provisions report for the products assigned
  • Submission of all the reports required from Legal
  • Ensure adherence to both internal and external Service Level Agreements
  • Manage and monitor risk to ensure that all processes fall within the risk and audit guidelines. Investigate and implement measures to correct audit findings.
  • Investigate, analyse and develop organisational best practices; ensuring and encouraging adherence to an operational framework of policies and procedures
  • Recommend and positively influence, direct and implement changes to optimise organisational processes, systems, policies and procedures.
  • Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
  • Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
  • Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
  • Participate and contribute to a learning and growth culture where information regarding successes, issues, trends and ideas are actively shared.
  • Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
  • Recommend and positively influence, direct and implement changes to optimise organisational processes, systems, policies and procedures.
  • Coach to improve performance and develop skills of team members

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