Administrator, Systems at STANDARD BANK GROUP

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To ensure delivery of IT RUN service(s) at agreed service levels.
To ensure the smooth and secure operation of systems by monitor the performance of systems, networks and Data Centre environments and escalate failures promptly,
ensuring the optimum function of all systems and the availability of systems as per SLA’s.
To attend to service calls and tickets logged via telephone calls, the Service Desk system and other mediums. To maintain detailed documentation of system configurations, processes, and procedures. To ensure faults and incidents are logged, assigned, resolved and/or escalated, to meet agreed 1st level technical support.

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Information Studies, Information Technology

Experience Required
Technology Operations / Infrastructure Production

• Adhere to policies and procedures as layed by the bank
• Customer service oriented.
• adherence   to timelines
• managing internal stakeholders.
• Should have sound knowledge of SQL and database languages.
• At least 3 years on working with bank systems

Behavioral Competencies:

• Conveying Self-Confidence
• Developing Expertise
• Examining Information
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Managing Tasks
• Producing Output
• Resolving Conflict
• Team Working
• Thinking Positively

Technical Competencies:

• Business Process Design
• Business Process Improvement