Reference Number
BSB0024
Description

Main Purpose of the Job

Responsible for the daily transactional activities of the card section of the Bank, both credit and cheque/ or debit to ensure that all transactions are in compliance with the Bank regulations and procedures.

Core Accountabilities and Responsibilities:

  • Monitor validity and settlement of all card deposits including credit cards on a daily basis.
  • Prepare reports for new payment methodologies for decreased processing costs and efficient processing and propose payment processing alternatives to management.
  • Attend to issues with declined debit and credit cards.
  • Prepare subscription billing and recurring payment systems and provide various monthly reports to Supervisor, Card Management on collection efforts and cash flow.
  • Provide daily assistance and operational support for various departments within the Bank Card Operations area and affiliate banks as required.
  • Responsible for maintaining account documentation related to client accounts.
  • Issue and reissue credit and debit cards.
  • Answer client inquires, research client statements and perform general maintenance of credit card accounts.
  • Handle customer complaints and attend to customers queries.
  • Responsible for documentation management related to client accounts.
  • Dispatch and issue pins and cards to branches in a lockable container.
  • Activate, reset and unlock card account users.
  • Check and refer abnormal card data to Supervisor.
  • Resets Card Pins.
  • Liaise with EDP for issues relating to cards.
See also  Anti Money Laundering Compliance Officer at BBS BANK LIMITED

UNDERTAKE OTHER RELATED ACTIVITIES AS DIRECTED BY SUPERVISOR, CARD MANAGEMENT

 

Requirements

Qualifications:

  • Certificate in Clerical Studies, Administration or related
  • Diploma in Finance, Administration, AAT level 4 Professional or equivalent is strongly preferred.

Experience:

  • Experience in an accounting, administrative or clerical role would be an added advantage.

Competencies:

  • Problem solving and analytical thinking
  • Customer service oriented
  • Detail oriented
  • Time management
  • Communication and interpersonal skills
  • Computer literacy

 

Closing date: July 12, 2024

 

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