Reference Number
BSB0024
Description

Main Purpose of the Job

Responsible for the daily transactional activities of the card section of the Bank, both credit and cheque/ or debit to ensure that all transactions are in compliance with the Bank regulations and procedures.

Core Accountabilities and Responsibilities:

  • Monitor validity and settlement of all card deposits including credit cards on a daily basis.
  • Prepare reports for new payment methodologies for decreased processing costs and efficient processing and propose payment processing alternatives to management.
  • Attend to issues with declined debit and credit cards.
  • Prepare subscription billing and recurring payment systems and provide various monthly reports to Supervisor, Card Management on collection efforts and cash flow.
  • Provide daily assistance and operational support for various departments within the Bank Card Operations area and affiliate banks as required.
  • Responsible for maintaining account documentation related to client accounts.
  • Issue and reissue credit and debit cards.
  • Answer client inquires, research client statements and perform general maintenance of credit card accounts.
  • Handle customer complaints and attend to customers queries.
  • Responsible for documentation management related to client accounts.
  • Dispatch and issue pins and cards to branches in a lockable container.
  • Activate, reset and unlock card account users.
  • Check and refer abnormal card data to Supervisor.
  • Resets Card Pins.
  • Liaise with EDP for issues relating to cards.

UNDERTAKE OTHER RELATED ACTIVITIES AS DIRECTED BY SUPERVISOR, CARD MANAGEMENT

 

Requirements

Qualifications:

  • Certificate in Clerical Studies, Administration or related
  • Diploma in Finance, Administration, AAT level 4 Professional or equivalent is strongly preferred.

Experience:

  • Experience in an accounting, administrative or clerical role would be an added advantage.

Competencies:

  • Problem solving and analytical thinking
  • Customer service oriented
  • Detail oriented
  • Time management
  • Communication and interpersonal skills
  • Computer literacy

 

Closing date: July 12, 2024

 

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