Reference Number
BSB0024
Description
Main Purpose of the Job
Responsible for the daily transactional activities of the card section of the Bank, both credit and cheque/ or debit to ensure that all transactions are in compliance with the Bank regulations and procedures.
Core Accountabilities and Responsibilities:
- Monitor validity and settlement of all card deposits including credit cards on a daily basis.
- Prepare reports for new payment methodologies for decreased processing costs and efficient processing and propose payment processing alternatives to management.
- Attend to issues with declined debit and credit cards.
- Prepare subscription billing and recurring payment systems and provide various monthly reports to Supervisor, Card Management on collection efforts and cash flow.
- Provide daily assistance and operational support for various departments within the Bank Card Operations area and affiliate banks as required.
- Responsible for maintaining account documentation related to client accounts.
- Issue and reissue credit and debit cards.
- Answer client inquires, research client statements and perform general maintenance of credit card accounts.
- Handle customer complaints and attend to customers queries.
- Responsible for documentation management related to client accounts.
- Dispatch and issue pins and cards to branches in a lockable container.
- Activate, reset and unlock card account users.
- Check and refer abnormal card data to Supervisor.
- Resets Card Pins.
- Liaise with EDP for issues relating to cards.
UNDERTAKE OTHER RELATED ACTIVITIES AS DIRECTED BY SUPERVISOR, CARD MANAGEMENT
Requirements
Qualifications:
- Certificate in Clerical Studies, Administration or related
- Diploma in Finance, Administration, AAT level 4 Professional or equivalent is strongly preferred.
Experience:
- Experience in an accounting, administrative or clerical role would be an added advantage.
Competencies:
- Problem solving and analytical thinking
- Customer service oriented
- Detail oriented
- Time management
- Communication and interpersonal skills
- Computer literacy
Closing date: July 12, 2024